The COVID-19 virus was first detected in Australia in late January 2020 and has since forced us to change the way we live and function as a society. To date there have been almost 25,000 confirmed cases in Australia and, tragically, the virus has claimed the lives of nearly 500 Australians. In the absence of any coherent centrally coordinated plan, the various states and territories have independently implemented their own COVID strategies with varying degrees of success.
The situation in Victoria got out of control plunging the state into a second wave of infections forcing the government to introduce Stage 4 restrictions in Metropolitan Melbourne and Stage 3 restrictions in rural areas. Restrictions in other jurisdiction differ and we have taken the steps necessary to abide by the differing state/territory requirements whilst maintaining the best possible level of support and service to our customers, the broader industry and governments.
AGA is a national organisation that operates in all states and territories and has permanent offices in Melbourne, Sydney and Adelaide as well as its laboratory located in Melbourne. Accordingly, we have had to change many of our work practices to adapt in these new and unprecedented times.
All AGA certification, administration and accounts staff now work remotely or from home, however, we are confident this transition has been, and will remain invisible to our customers with no loss of customer service.
AGA’s laboratory operations will continue to operate in accordance with AGA’s strict “COVID Safe Plan” which ensures stringent safety protocols are followed. This helps to protect the health and safety of AGA staff as well as those involved in the delivery/despatch of goods.
Whilst staff are working remotely, customers can still contact our offices in Melbourne, Sydney or Adelaide as normal and we will be there to assist.
As we manage the circumstances in which we find ourselves, we greatly appreciate your patience and understanding and thank you for your ongoing support.