Support Services

Student Support
At AGA, we are committed to supporting your learning journey. Our team is here where we can, and if we can’t, we’ll connect you with the right services to meet your needs.

Academic Support
If you need help with understanding course material or completing assignments. For course-specific questions, please contact your trainer directly or the Training Manager at training@aga.asn.au. If you need more help, we can connect you with some of the following services.

Some external support services you may choose to use

Studiosity: Offers 24/7 online study help and writing feedback (studiosity.com).

State Library Services: Many state libraries offer free study resources and tutoring. For example, State Library Victoria provides access to research help and online databases.

Career Support
While we do not offer career advice or job placement services, we can help you connect with organizations that specialize in career guidance, including:

• • • JobAccess: Provides support for job seekers with disabilities (jobaccess.gov.au).

    • JobSearch: Australian Government job search and career resources (jobsearch.gov.au).

    • Skills and Jobs Centres: Located across Victoria, these centers offer free career advice and job search support (skills.vic.gov.au).

Technical Support

For technical issues related to online learning platforms or digital tools, we recommend contacting:

• • • Australian Government’s eSafety Commissioner: Resources for online safety and digital skills (esafety.gov.au).

    • Skills for Education and Employment (SEE) Program
      Free training in language, literacy, numeracy, and digital skills for eligible adult learners, delivered nationally through registered providers.
      dewr.gov.au/skills-education-and-employment

    • Foundation Skills for Your Future Program
      Supports working-age adults to develop language, literacy, numeracy, and digital (LLND) skills for work and further study, including both accredited and non-accredited training.
      readingwritinghotline.edu.au/new-commonwealth-adult-literacy-initiatives/

    Wellbeing and General Support
    If you need personal support, we can connect you with external services such as:

    • • • Lifeline: 24/7 crisis support (13 11 14)

        • Beyond Blue: Mental health support (1300 22 4636)

        Get in Touch
        If you have questions or need help connecting with any of these external services, please contact us. Our team is here to support you and ensure you have access to the resources you need.

        Phone: 9580 4500
        Email: training@aga.asn.au
        Office Hours: Monday to Friday, 9 AM to 5 PM